At Not Bound LLC, we strive to ensure that you are completely satisfied with your menswear purchase. If you are not completely satisfied with our products, we offer the following return and refund options:
Return Terms
Return Timeframe: You have 30 days from the date you received your merchandise to return it.
Item Condition: Items must be returned unworn, unwashed, with tags intact and packaging intact.
Receipt Required: Please provide your original purchase receipt or order confirmation email as proof of return.
Refund Process
Contact Us: Please contact us via email at jeremynabors@notboundshop.com or by phone at 423-966-2856 to state your return intent.
Product Returns: Once we have verified your return request, please send the item back to the following address:
Not Bound LLC
4701 Old Hickory Blvd, Apt A105,
Old Hickory, TN, 37138, USA
Refund Processing: Once we have received and reviewed your return and found it meets our return criteria, a refund will be processed to your original payment method within 5-10 business days.
Exchange Policy
If you need to exchange an item, please follow the return procedure and indicate your exchange request when returning the item. We will arrange an exchange based on stock availability after we receive the return and verify the condition of the item.
Notes
Sale or clearance items may not be eligible for return and exchange policies.
If the item is damaged during shipping, please contact us within 48 hours of receiving the item to report it.
Return shipping is the customer’s responsibility unless the reason for the return is a defect.
Thank you for choosing Not Bound LLC, we look forward to providing you with quality products and services. If you have any questions, please feel free to contact us.